As a prerequisite of its warranties and service agreements, Fin-Tec Service Corporation will not cover parts and labor for repairs necessitated for reasons such as abuse, accidents, excessive and/or extreme operating or environmental conditions, operator misuse or operator error, failure of other adjacent or connected electronic or wireless equipment and devices, software anomalies, upgrades, and non Fin-Tec modifications.
You may need one or a combination of several types of service contracts to fulfill your
coverage's. Please call today for our service contract price schedules.
One Year On-Site Parts and Labor Warranty
All new computers, monitors, keyboards, mice, hard drives, floppy and CD-ROM drives, video-network-I/O adapter cards, motherboards, printers, scanners, modems, RAM memory, computer cases, and power supplies sold by Fin-Tec Service Corp. are covered for a period of one (1) year from the date of invoice for both parts and labor to correct any defects in materials and workmanship or malfunction of the hardware
Any additional devices or hardware not sold by Fin-Tec which may directly or indirectly connect to or add on to a system sold and configured by Fin-Tec are excluded from this warranty. Any software programs and perishable items such as printer paper, printer ribbons, printer cartridges, floppy diskettes, media, and all consumable hardware and software items are not covered under the one (1) year warranty.
Extended Warranty Service
Extends the original one (1) year warranty period on purchases of new hardware for a period of one (1) or more years after the expiration of the original one (1) year warranty period. Within the extended warranty period, Fin-Tec will provide Corrective Maintenance Hardware Service to include both parts and labor necessitated by the malfunction of the equipment listed in this contract subject to the terms, conditions, limitations and exclusions stipulated herein.
Extended warranty is similar in nature to a corrective maintenance hardware service contract in that it includes both parts and labor to correct and repair the malfunctioning hardware back to working condition. Unlike the corrective maintenance hardware service contract, which may be initiated at any time within the life cycle of any hardware, the extended warranty period and length of coverage must be agreed upon and paid for at the time of purchase of the new equipment.
Preventative Maintenance Hardware Service
This service includes materials and labor necessary to comply with manufacturer hardware maintenance recommendations for equipment covered under this warranty. Fin-Tec provides preventative care supplies such as cleaning solutions, floppy drive cleaning and alignment kits, printer ozone filters, and any other products required to comply with manufacturers maintenance specifications for equipment listed in this contract subject to the terms, conditions, limitations and exclusions stipulated herein. This type of service does not correct or repair any malfunctioned hardware. This service is used to prolong the life cycle of the listed equipment (similar to changing the oil and fluids in an automobile).
Each piece of equipment listed as a preventative maintenance item will be serviced at a minimum of two (2) times over the term of this agreement. The schedule of times for this service to be performed (either on-site or in-store) shall be mutually agreed upon by both parties.
Corrective Maintenance Hardware Service
A service that includes both parts and labor to correct, repair, and return to working condition malfunctioned hardware equipment listed in this contract subject to the terms, conditions, limitations and exclusions stipulated herein. This type of service will correct and/or repair any malfunctioned hardware.
This service is not a preventative maintenance hardware service and will not include the labor necessitated to re-install software applications or programs back on to the computer system.
Network Operating Systems Technical Service
This service includes technical software support required to maintain normal function of the network operating system on an installed network system. In the event of network operating system failure at the File-Server or Workstation, Fin-Tec provides technical software service to correct the software malfunction. The customer is required to keep the original Network Operating System software and associated documentation at the site where the network is installed.
This service maintains the software integrity of the connectivity among servers and workstations and the network operating system software. It does not cover hardware malfunctions, application software malfunctions, misuse, or operator errors that may cause the network operating system to malfunction, nor does it cover replacement, repairs, or additions to the network cabling systems.
Application Software Maintenance Service
A service that includes technical software support required to maintain existing application software systems on an installed network system (i.e., network versions of word processors, spreadsheets, data bases, etc.). In the event of applications software system failure at the File-Server or Workstation, Fin-Tec provides technical support to correct the software malfunction. The customer is responsible for the cost of replacing irreparable software, if necessary. The customer is required to keep the original application software and associated documentation at the site where the network is installed.
This service maintains the software integrity of the installation, setup, and configuration among the users on the network. This type of service does not cover any hardware malfunctions, misuse, or operator errors that may cause the application software systems to malfunction, nor does it include training users on the use of the programs.
On-site MIS/IT Assistance Service
Subject to the terms of this agreement, Fin-Tec provides an on-site Fin-Tec specialist to perform normal or regular MIS/IT duties and tasks. If your firm can not afford to employ its own MIS specialist, this service is for you. Visits to your site are scheduled as frequently as needed, once a day for one hour, twice a week four hours per day, every weekday for two hours - it's entirely up to you. You can also buy blocks of guaranteed time to reduce the costs of this service. You can use this technician to troubleshoot hardware problems, maintain your server, provide training - any way you want within the scope of MIS duties.
For additional information regarding this service please call for details and scheduling. The answers to your MIS/IT concerns are a phone call away.
Custom Software Maintenance Service
This service includes technical software maintenance for custom application software systems designed and programmed by Fin-Tec for network use. In the event of custom applications software system malfunction at the File-Server or Workstation, Fin-Tec provides technical software service to correct the software malfunction. This service maintains the software integrity of the installation, setup, and configuration among the users on the network. The customer is required to keep the original application software and associated documentation at the site where the network is installed.
This type of service does not cover any hardware malfunctions, misuse, or operator errors that may cause the custom application software systems to malfunction, and unless specified otherwise in this agreement, this type of service does not cover custom application software systems designed, programmed, and/or installed by your in-house staff, other vendors, or other service providers.
This service provides either preventative or a corrective maintenance on equipment specified in the agreement. In compliance with the terms of this agreement, customers drop off any service covered equipment to the Fin-Tec location. Customers are also responsible for disconnecting, reconnecting, and installing the equipment at customer's site.
This service is associated with either a preventative or a corrective maintenance service contract. It provides either preventative or a corrective maintenance on equipment specified in the agreement. In compliance with the terms of this agreement, Fin-Tec performs all specified maintenance at the customer's site. When necessary, Fin-Tec may remove the equipment from the customer site and continue the service at the Fin-Tec location stated on this agreement.
Coverage Monday through Friday
A service provided by Fin-Tec during normal business hours 8am to 5pm, Monday through Friday, excluding all weekends and weekday holidays.
Coverage Any Day 7x24
Fin-Tec understands that you face critical business challenges everyday. To make timely, effective decisions, you need reliable access to your information-no matter what day or what time it is.
This service provided by Fin-Tec, ensures maximum system availability, enabling you to access the information you need 7 days a week, 24 hours a day.
We'll take care of your systems so you can take care of your business. Call for details and pricing.
Equipment Not Covered
Fin-Tec service contracts do not cover equipment that is not included or listed in this agreement. Unless specified otherwise, only the listed equipment sold by Fin-Tec is entitled to coverage under this contract. If a customer upgrades to a system sold and installed by Fin-Tec during the term of the contract, then the upgraded system is covered under the current agreement and is in effect until the end of the term of said agreement. See the attached "Equipment and Software Items to Maintain" page for a list of contracted items.
Limits For The Number of Visits For On-Site Service
The number of on-site visits required to correct the same recurring and/or redundant reported problem is limited to three (3) visits per annum. Each and every subsequent visit is billed at the applicable prevailing service rate. For example, consistent operator errors due to lack of training or the customer's decision not to remedy such recurring problems as recommended by Fin-Tec will be billed at the applicable prevailing service rate.
Inspection of Equipment to be Maintained
Prior to originating a service contract, Fin-Tec must inspect all of the equipment to be maintained. The customer may be required to provide a copy of the original equipment invoice. The purpose of the inspection is to provide Fin-Tec with an opportunity to evaluate the equipment to be maintained and to confirm that it is in working order. The inspection process may require several days before its completion.
If, after inspection, the customer elects not to purchase the service contract from Fin-Tec, then the customer will be billed at the applicable prevailing service rate for the time utilized to perform the inspection. Depending on the total number of units to be inspected, Fin-Tec may require a minimal inspection fee.
Fin-Tec service contracts are valid only in the United States and will not be honored in any other country. Fin-Tec service contracts can be canceled after one (1) year and are non-refundable once processed by Fin-Tec Service Corporation. While a service contract is in effect, the customer must contact Fin-Tec in writing or by telephone to obtain service. The customer may be required to allow Fin-Tec to visit the business premise (or location defined as the serviceable address) after business hours and/or on weekends and holidays for service.